Effective Date: November 14, 2026

Return window

30 days

Defective product returns

Accepted

Non-defective product returns

Accepted

Exchanges

Accepted

Product condition

New only

Return method

By mail

Return label

Included in the package

Return shipping cost

FREE

Restocking fee

$0

Refund processing time

10 days

Customers may request an eligible return within 30 days of delivery.

We accept both defective and non-defective product returns.

For standard non-defective returns, products must meet the following conditions:

• Be in new condition
• Be unused
• Include original packaging
• Include all supplied accessories and components
• Include manuals and documentation, where applicable
• Be accompanied by proof of purchase

Defective products will be evaluated according to the nature of the issue and applicable consumer rights.

If you change your mind about a purchase, you may request a return within the 30-day window.

Eligible non-defective products must remain in new condition.

Examples of eligible reasons may include:

• Ordered the wrong product
• Changed your mind
• Product no longer needed
• Purchased an incompatible item
• Selected the wrong model

Contact our support team before returning the item.

If you receive a defective product, contact us with your order details.

• Order number
• Product name and model
• Description of the problem
• Photographs or videos, if available

We will review the issue and explain the available return, exchange, or refund options.

Nothing in this policy removes mandatory consumer rights concerning defective products.

If a product arrives damaged, notify us promptly.

Photographs of the product and packaging may help us investigate the issue.

Do not continue using a product that appears electrically unsafe or physically hazardous.

Our team will review the available information and explain the appropriate resolution.

If you receive a product different from the item ordered, contact us.

Please provide your order number and a description of the discrepancy.

We will review the issue and arrange an appropriate resolution.

Return requests must generally be submitted within 30 calendar days after delivery.

For example, if an order is delivered on November 1, the standard 30-day period runs through December 1.

Additional rights may apply under applicable law.

Email info@zeroly.us.

Include your order number, product details, and reason for returning the item.

Our team will review your request and confirm the applicable return procedure.

Securely package the product with its required accessories and documentation.

Our policy provides a free return label included in the package.

If the label is missing, damaged, or unusable, contact support before shipping.

Follow the provided return instructions and retain proof of shipment.

Once the return has been received and assessed, the applicable refund or exchange will be processed.

Zeroly provides free return shipping for approved returns.

Customers should use the designated return label and instructions.

Unauthorized shipping expenses may not be reimbursable.

A free return label is included in the package under our published return policy.

If you cannot locate the label, contact us.

Please do not send merchandise to our business correspondence address unless expressly instructed.

Zeroly does not charge a restocking fee for eligible returns.

Exchanges are accepted.

Customers may request an exchange for an eligible product within the applicable return period.

Exchange availability depends on the replacement product and applicable eligibility requirements.

Contact customer support before sending an item back.

1. Contact info@zeroly.us.

2. Provide your order number.

3. Identify the product you wish to exchange.

4. Explain the reason for the exchange.

5. Confirm the requested replacement product.

6. Follow the return instructions provided.

We will explain the available options based on the product and request.

Our published refund processing period is 10 days.

This period applies to the processing of an approved refund following the applicable return review.

Additional time may be required for the customer's bank or payment provider to make funds available.

Approved refunds are generally issued to the original payment method used during checkout.

If the original payment method is unavailable, contact customer support to discuss the appropriate procedure.

Eligible full returns qualify for a refund of the applicable product purchase amount.

• Free return shipping
• No restocking fee
• No standard return shipping deduction

Refunds remain subject to the applicable order circumstances and legal requirements.

A non-defective return may be declined if the product does not meet the published eligibility requirements.

• Returns requested outside the standard window
• Used products submitted as new-condition returns
• Products damaged through customer misuse
• Missing essential components
• Returns sent without following required instructions

These conditions do not override applicable statutory rights concerning defective or misdescribed products.

Because Zeroly sells a broad range of products, return packaging and handling may differ by product.

For electronics, retain original accessories and packaging where practical.

For large appliances, contact support before arranging transportation.

For battery-powered products, follow applicable carrier safety requirements.

If your refund has been approved but has not appeared, check with your payment provider and contact us if further assistance is needed.

Please include your order number and relevant refund details.

Zeroly

27708 Monroe

Sun City, CA 92585

© 2026 Zeroly. All rights reserved.