Effective Date: November 14, 2026

If you wish to cancel an order, please contact our customer support team as soon as possible.

• Order number
• Customer name
• Email address used during checkout
• Reason for cancellation, if you wish to provide one

Orders that have not yet shipped may be eligible for cancellation.

Our team will review the order status and determine whether fulfillment can be stopped.

A cancellation request is not considered confirmed until we notify you that the order has been canceled.

Our standard order handling time is 1-3 business days.

If an order is still being prepared, contact us immediately.

Cancellation may be possible depending on the stage of fulfillment.

Once an order has been dispatched, cancellation may no longer be possible.

In that situation, customers may use our Returns & Refunds Policy after delivery, subject to the applicable eligibility requirements.

• 30-day return window
• Eligible defective and non-defective returns
• Free return shipping
• Exchanges accepted
• No restocking fee

Zeroly does not advertise a separate order cancellation fee.

Any applicable refund will be handled according to the order status, published policies, and relevant law.

When a paid order is successfully canceled, the applicable refund will generally be issued to the original payment method.

Our published refund processing period is 10 days.

Additional bank or payment provider processing time may apply.

If a product becomes unavailable after an order is placed, we will review the available options.

Depending on the circumstances, customers may be offered an appropriate alternative or a refund.

We will not substitute a materially different product without appropriate customer authorization.

An order may be delayed or canceled if payment cannot be completed or verified.

If a payment issue occurs, contact customer support or the relevant payment provider.

If a delivery address is incomplete or cannot be serviced, we may contact the customer to request clarification.

If fulfillment cannot proceed, cancellation and refund options will be reviewed.

We may review orders for suspected fraud or unauthorized activity.

Orders may be canceled where legally justified by security or payment concerns.

Any refund obligations will be handled according to applicable law.

After submitting a cancellation request, retain any confirmation provided by customer support.

Do not assume that an order has been canceled solely because a request was submitted.

If your order has already shipped, please review our Returns & Refunds Policy.

Zeroly

27708 Monroe

Sun City, CA 92585

© 2026 Zeroly. All rights reserved.