Policies
We're Here to Help
Welcome to Zeroly Customer Support.
Whether you have a question about a product, need help with an existing order, or want assistance with a return or exchange, you can contact our team using the information below.
We aim to make it easy for customers to get the information they need.
Get in Touch
Email Support
For general inquiries, product questions, order assistance, returns, exchanges, and refund-related questions.
When contacting us about an existing order, please include your order number.
Phone Support
Call us for assistance with your shopping experience or an existing purchase.
Phone support availability may depend on our operating schedule.
Business Address
Zeroly
27708 Monroe
Sun City, CA 92585
United States
This address is provided for business correspondence. Please obtain return instructions before sending merchandise.
Official Website
https
//zeroly.us
Browse our product categories, review store policies, and find customer service information.
How Can We Help?
Product Questions
Need more information about a product?
Contact us for assistance with available specifications, product details, or compatibility information.
Order Assistance
If you have already placed an order, we can help review:
- Order information
- Order status
- Shipping updates
- Delivery questions
- Incorrect order details
Shipping & Delivery
Our standard shipping policy includes
- Free shipping throughout the United States
- Handling time of 1-3 business days
- Transit time of 5-8 business days
- Estimated total delivery of 6-11 business days
For additional information, please review our Shipping & Delivery Policy.
Returns & Exchanges
We accept eligible returns for defective and non-defective products within 30 days.
Exchanges are also accepted under our policy.
To begin a request, contact our support team with your order number and the reason for the return or exchange.
Refund Assistance
If you have questions about an approved refund, please provide your order number and relevant return information.
Our published refund processing period is 10 days.
Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us promptly.
Include
- Order number
- Product name
- Description of the issue
- Photographs, if available
Our team will review the information and explain the next steps.
Contact Form
You can also use a contact form on our website, where available.
Suggested Contact Form Fields
- Full Name
- Email Address
- Phone Number (Optional)
- Order Number (If Applicable)
- Inquiry Type
- Message
Inquiry Types
- General Inquiry
- Product Information
- Order Status
- Shipping & Delivery
- Returns & Exchanges
- Refund Status
- Warranty & Support
- Other
Please do not submit passwords, complete payment card numbers, or sensitive financial credentials.
Helpful Links
- About Us
- Our Commitment
- FAQs
- Shipping & Delivery
- Returns & Refunds
- Track Your Order
- Order Help Center
Customer Support Information
Store
Zeroly
Phone
Address
27708 Monroe, Sun City, CA 92585, United States
Website
We look forward to assisting you.
© 2026 Zeroly. All rights reserved.